Network Emergencies

Electricity Emergency

In the event of a power cut or electricity emergency, simply call the New National Emergency number 105 from your landline or mobile phone* or click here for further advice on what you can do.

Please note 105 is a new number (effective from 6th September) that you can call to report or get information about a power cut. Our previous Electricity Emergency number 0800 804 8688 number is still in use however the 105 number will put you through to your local electricity network operator – the company that manages the cables, wires and substations that bring electricity into homes and businesses in your area.
*105 is a free service for people in England, Scotland and Wales, and you can call the number from most landlines and mobile phones.

To find out more, visit

Gas Emergency

If you smell gas or have another gas emergency, please call 0800 111 999 or for further advice on what you can do, please click here.

At Energetics, we put utmost importance on Health, Safety and Quality when it comes to the design, build, operation and maintenance of our multi utility networks. We are regulated by OFGEM and have a responsibility to provide high standards, so you can be assured that we aim to minimise any disruption to the connection of Electricity and Gas to your homes and businesses.

We have a team of emergency support professionals here to offer you advice and reassurance if you’re in need of help.

For a copy of the Energetics compliants procedure click here.

Are you experiencing a problem with our network?