Damaged Equipment

Spotted damaged electrical or gas equipment? We need to know.

At Energetics, our teams of highly skilled engineers build robust and enduring Electricity and Gas networks buried at safe levels to reduce the risk of damage and loss of supply. Very rarely, the equipment associated with our cables, pipes, electricity substations and gas governors may become damaged due to issues out of our control such as:

  • third party excavations
  • traffic accidents or incidents
  • flooding from burst water pipes
  • severe weather conditions
  • acts of vandalism

Please follow the steps below if you come across any damaged equipment to help us resolve any issues as quickly as possible.

Damage associated with Electricity cables and substations

Exposed cabling and equipment can pose a dangerous threat as it predominately operates at 11000 / 430 volts, and may still be live and capable of conducting electricity through the ground or via metallic objects.

Our teams continue to monitor and maintain equipment and cabling, however if you come across cables which are on or near the ground, please stay well away from them. If they are in roads or on footpaths, you should contact the emergency services on 999 and where possible, and safe to do so, help keep passers-by well away.

You should call our dedicated Electricity Emergency Freephone number 0800 804 8688 or the New National Emergency Number 105 if you see the following:

  • damaged equipment or lines
  • broken substation fences
  • damaged electricity pillars
  • manhole covers in the road or pavement which have left equipment exposed
  • electricity meters and associated equipment that are not secure or have been exposed to the elements
  • open excavations which are not adequately protected by barricades

Please note 105 is a new number (effective from 6th September) that you can call for power cuts or if you spot damage to electricity power lines and substations that could put you, or someone else, in danger. 

Our previous 0800 804 8688 number is still in use however the new 105 number and will put you through to your local electricity network operator – the company that manages the cables, wires and substations that bring electricity into homes and businesses in your area.

Reporting damaged Gas equipment

If you are in a public area and smell gas or if you have come across gas pipes which are on or near the ground, please immediately call the national Gas Emergency Freephone helpline on 0800 111 999. You should also call this number if you see the following:

  • damaged equipment or cables
  • broken gas governor station fences
  • manhole covers in the road or pavement which have left equipment exposed
  • gas meters and associated equipment that are not secure or have been exposed to the elements
  • open excavations which are not adequately protected by barricades

Please ensure you stay well away from damaged Gas equipment as the gas supply may still be live, and therefore posing dangerous threats of potential explosions.

When calling either of the emergency Freephone numbers (0800 804 8688 for Electricity, or 0800 111 999 for Gas), it will help us locate damaged equipment quickly if you can tell the call handler the location and the postcode of the equipment causing concern, so that they can quickly deploy a regional team to make safe and repair.