Power cut or electricity emergency? Call us or troubleshoot below…
We have a team of electricity network emergency support professionals here to offer you advice and reassurance if you’re in need of help.
If your electricity goes off unexpectedly, check the following:
If the answer is yes to any of these questions you should call our emergency Freephone number on 105. Please note, we don’t always know automatically if power has been lost in a particular region, therefore we will usually need to collect your contact details, understand the network fault, and then send a member of our network team to investigate and resolve the issue.
If it seems you’re the only household that has lost power, check if:
If this is the case then it may be that one of your appliances is faulty. In this situation, unfortunately Energetics will not be able to help.
If this does not bring your power back on then please call our Freephone number on
105, and we will arrange for one of our engineers to visit your property. If you consider yourself a vulnerable individual or have special circumstances, we can arrange for a security password between you and the engineer that will visit your property.
Please note 105 is a new number (effective from 6th September) that you can call to report or get information about a power cut.
Our previous 0800 804 8688 emergency number is still in use however by using the 105 number you will be put through to your local electricity network operator – the company that manages the cables, wires and substations that bring electricity into homes and businesses in your area.
105 is a free service for people in England, Scotland and Wales, and you can call the number from most landlines and mobile phones.
To find out more, visit powercut105.com
It is always possible to have voltage fluctuations during the time when we are working to restore supplies, and although recently manufactured goods have devices installed to protect them during the period of such fluctuations, some equipment may develop problems or cease to work. Please note, voltage fluctuations are out of the control of Energetics, and we therefore cannot be held responsible if products develop a fault as a result of our works or stop working once we have restored the power supply.
Some tips to aid you during a power cut: